Customer Support Associate - Call Centre (Bali, Indonesia)

Join JobStudio as a Call Centre Associate in the heart of Bali and become the friendly voice of our brand! In this dynamic role, you’ll serve as the first point of contact for customers, delivering exceptional support, managing bookings, and handling inquiries with a smile. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll be part of a vibrant team that thrives on customer satisfaction. Whether you're a seasoned professional or just starting your career, this is your chance to make a lasting impact in the travel industry.

At JobStudio, we’re more than just a company; we’re a community of passionate individuals who believe in creating unforgettable experiences. Our call centre is the lifeline of our operations, ensuring seamless communication between our clients and our team across Bali. If you’re ready to embrace the challenges and rewards of a customer-facing role, we invite you to join us and help us continue to redefine customer service excellence.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inbound and outbound calls with professionalism and empathy.
• Manage and confirm travel bookings, ensuring all details are accurate and up-to-date.
• Assist customers with inquiries, resolving issues promptly and efficiently.
• Use our in-house CRM system to track customer interactions and maintain accurate records.
• Stay informed about our travel packages, destinations, and promotions to provide accurate information.
• Collaborate with our team to ensure consistent service standards and high customer satisfaction.
• Adhere to company policies and procedures, maintaining confidentiality and data security.
• Participate in team meetings and training sessions to continuously improve your skills.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field, preferably in the travel industry.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software, such as Salesforce or Zendesk.
• Ability to work in a fast-paced environment and meet daily targets.
• Familiarity with travel booking systems and processes.
• Willingness to learn and adapt to new technologies and procedures.
• Valid SIM card and reliable transportation to commute between locations.

🛠️ Keahlian

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