Front Office Supervisor - Luxury Hospitality Career in Yogyakarta

Join CV Bohemian Jogja Villas, a premier hospitality destination in Yogyakarta, as a Front Office Supervisor and take the lead in delivering exceptional guest experiences. This is a unique opportunity to advance your career in the luxury hospitality sector while working in one of Indonesia's most culturally rich cities. As a Front Office Supervisor, you'll be at the heart of our operations, ensuring that every guest feels valued and cared for from the moment they arrive until they leave.

In this role, you'll oversee a team of front office staff, managing check-ins and check-outs, handling guest inquiries, and resolving any issues that may arise. You'll use our state-of-the-art Property Management System (PMS) to streamline operations and ensure seamless communication between departments. With a strong focus on guest satisfaction, you'll be responsible for maintaining high standards of service and contributing to the overall success of our luxury villas.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise the front office team, ensuring high standards of service and guest satisfaction.
• Handle guest check-ins and check-outs, including reservations and cancellations.
• Resolve guest complaints and concerns promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience.
• Monitor and maintain the Property Management System (PMS) to streamline operations.
• Conduct regular staff training and performance reviews to ensure team effectiveness.
• Ensure compliance with hotel policies and procedures.
• Maintain accurate and up-to-date guest records and reports.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in front office or hospitality management.
• Proven experience in supervising and leading a team.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in English and Indonesian languages.
• Familiarity with Property Management Systems (PMS) such as Opera, Guestline, or similar.
• Certification in hospitality management or related field is a plus.

🛠️ Keahlian

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