Airfreight Customer Service Officer - Bali, Indonesia

Join Talent Trader Group as an Airfreight Customer Service Officer in the heart of Bali, Indonesia! This is a unique opportunity to combine your passion for logistics and customer service in a dynamic, fast-paced environment. As a key player in our airfreight operations, you'll be the first point of contact for our clients, ensuring their cargo is handled with the utmost care and efficiency. Located in the vibrant city of Badung, you'll have the chance to work in a tropical paradise while contributing to our global logistics network.

In this role, you'll manage end-to-end customer interactions, from booking and documentation to tracking and delivery. You'll work closely with our airfreight team to ensure seamless operations, leveraging tools like SAP and our proprietary logistics management system. With Talent Trader Group's commitment to innovation and growth, you'll have the opportunity to develop your skills and advance your career in a supportive and rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and provide excellent service to ensure client satisfaction.
• Handle booking, documentation, and tracking of airfreight shipments.
• Coordinate with internal teams to ensure timely and accurate delivery of cargo.
• Utilize SAP and our logistics management system to streamline operations.
• Monitor shipment status and resolve any issues that may arise.
• Provide regular reports and updates to clients and internal stakeholders.
• Stay updated on industry trends and regulations to ensure compliance and efficiency.
• Contribute to team meetings and brainstorming sessions to improve processes and services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in customer service, logistics, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with airfreight operations and relevant software like SAP.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of industry regulations and best practices.
• Willingness to travel for business purposes.

🛠️ Keahlian

Lowongan Terkait