Paid Customer Support Intern

Join AIDO HEALTH as a Paid Customer Support Intern and kickstart your career in a dynamic, health-focused environment. This role offers hands-on experience in customer service, product education, and relationship-building within the healthcare industry. You'll work closely with our team to provide exceptional support to customers across various platforms, ensuring their needs are met with professionalism and care.

Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, AIDO HEALTH is a leading company in the health and wellness sector, dedicated to providing innovative solutions and exceptional service. This internship is perfect for students or recent graduates looking to gain practical experience in customer support, with the opportunity to grow and develop your skills in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Educate customers about our products and services, answering questions and addressing concerns with accuracy and clarity.
• Assist in managing customer data and maintaining records using CRM software such as Salesforce or HubSpot.
• Collaborate with the marketing team to gather customer feedback and insights to improve our products and services.
• Participate in team meetings and contribute to brainstorming sessions to develop new strategies and solutions.
• Stay updated with industry trends and best practices in customer support to continuously improve your skills.
• Assist in organizing and participating in customer events and workshops to enhance customer engagement.
• Support the development of training materials and resources for new customer support team members.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program in Business, Marketing, Communications, or a related field.
• Minimum 1 year of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well in a team and independently.
• Proactive and detail-oriented with a passion for learning and growth.
• Fluency in English is required; Indonesian language skills are a plus.

🛠️ Keahlian

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