Customer Service Representative (Call Center Agent) - Bali, Indonesia

Join Golden Dragon Motor Sales Corp, a dynamic and customer-focused organization, as a Customer Service Representative (Call Center Agent) in the vibrant heart of Bali, Indonesia. We are seeking enthusiastic, professional individuals to deliver exceptional service to our valued customers. As a Customer Service Representative, you will be the voice of our company, providing top-notch support and ensuring customer satisfaction. This is a fantastic opportunity to grow your career in a company that values its employees and customers alike.

In this role, you will handle inbound and outbound calls, resolve customer inquiries and complaints, and ensure that our customers have a seamless experience. You will work with our sales and service teams to provide comprehensive support. This position offers a competitive salary and a range of benefits, including health insurance, performance bonuses, and professional development opportunities.

Golden Dragon Motor Sales Corp is a leading player in the motor sales industry, known for its commitment to quality and customer service. Located in Bali, you will be part of a team that thrives in a dynamic and supportive environment. If you are passionate about customer service and want to make a difference, we invite you to apply and join our team.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, providing excellent customer service.
• Resolve customer inquiries and complaints promptly and professionally.
• Assist customers with product information, sales, and service.
• Collaborate with sales and service teams to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies and procedures.
• Deliver exceptional service to meet and exceed customer expectations.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

Lowongan Terkait